Follies of Mc Donald's Birthday

Dear Readers, Let me share with you all a interesting incident when took place on 2nd November 2011.....Mc Donald turns 15 that day....Three Cheers I really enjoy their coke Float and  Chicken Nuggets.... Saw their full Page Add in Times of India Offering a Free Coke to the Customers on the Occasion Birthday.... Great Idea!!! Great Spirit!!!....Customers went to claim their share happily at Kashmiri Gate New Delhi Mc D's at Metro Station  but were utterly disappointing  as the staff was totally blank about the Offer....imagine they didn't even had any idea ,no UPDATE.... so what was the management doing... why there was no prior briefing given to  the employees and why Customer Service Executive were clueless about the Add and didn't want to believe even the Newspaper Page was shown by the Customer.


Later the Customer had to speak with senior management... stood for his right to offer... then was offered a apology... and lastly a coke.... want to Hear a Strange thing.." The Customer was asked to Buy a Coke if he was Thirsty enough , because it was just for a Petty sum of 25 Rs"..


This Attitude of the Customer Service Reflects the mis management of  Mc'Donald's ... it really takes efforts to maintain the image if you are a brand name.....so guys funda of the Day- Manager "Always see that Updated Knowledge  reaches the Grass Root Level" Schedule it properly.... Don't let your Company's image  down under any circumstances